For decades, enterprise software meant navigating menus and filling out forms. AI offerings such as the solution from SAP, are changing that, letting employees ask questions, run reports, and trigger workflows in natural language.
This week at SAP Sapphire in Orlando, SAP announced it is leveraging LiveKit for realtime voice capabilities for Joule. Voice extends the experience beyond the keyboard and into settings where enterprise work actually happens.
What is Joule
Joule, SAP's AI offering, is embedded across SAP's cloud portfolio: SAP S/4HANA, SAP SuccessFactors solutions, SAP Ariba solutions, and more. It orchestrates more than 40 specialized agents and 2,400 skills, delivering contextual insights, recommendations, and automated actions inside the workflows employees already use. SAP reports Joule can lift productivity by up to 75% across core business processes.
Until now, those interactions have been text-based, which limits Joule to moments when someone can sit in front of a screen. Voice removes that constraint, opening Joule to frontline employees on warehouse floors, managers moving between meetings, field technicians with tools in hand, and anyone whose work happens away from a keyboard. For SAP's global customer base, that turns enterprise AI into something usable across the full range of roles, devices, and environments where their businesses actually run.
Why SAP chose LiveKit
LiveKit stands apart from similar solutions with a more refined, enterprise-ready approach with global-scale performance and seamless alignment with SAP's vision to support the Autonomous Enterprise.
Built for natural conversations. As AI agents become more central to user experiences, platforms need to be designed around how those interactions happen in practice. LiveKit shapes the end-to-end voice experience, from how Joule hears users in noisy real-world environments to how naturally it handles interruptions, so conversations feel more like talking to a colleague than issuing commands. With LiveKit's Agents framework, SAP retains full control over the reasoning, tool calling, and business logic that make Joule intelligent.
Enterprise-grade on a global scale. Going to production for a customer base of 425,000+ enterprises means global reach is critical. LiveKit Cloud was built for exactly that operating environment, which is why it can serve as the runtime for voice agents within Joule.
"As we looked at how people will really interact with AI, it became clear that voice is a missing layer — not just speech output, but emotionally intelligent, context-aware conversation," said Jonathan von Rüeden, Chief AI Officer of SAP SE. "Voice makes AI feel less like a tool and more like a natural part of the experience. That's what enables entirely new use cases, from proactive customer engagement to guided commerce and personalized education. LiveKit gives us the scalable foundation to bring those voice experiences to life at enterprise scale, without sacrificing flexibility."
"For voice AI to be useful inside a solution like Joule, it has to be invisible: always on and responsive, no matter where a user is connecting from," said Russ d'Sa, CEO of LiveKit. "SAP choosing LiveKit to enable Joule is validation that we've built the reliability and performance foundations enterprise AI demands."
LiveKit voice integration in the Joule Work mobile app is currently available through the SAP Early Adopter Care program. General availability is planned for H2 2026.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.